Skip navigation
Please use this identifier to cite or link to this item:
Title: Decisional dilemma in maintaining industrial peace in PSU in India
Authors: Mishra S.
Kant S.
Sharma, Vinay Kumar
Agrawal, Rajat
Published in: Emerald Emerging Markets Case Studies
Abstract: Subject area: Industrial Relations and People Management. Study level/applicability: Graduate or Postgraduate level, Executive working in manufacturing sector. Case overview: This case highlights the industrial relation issues in a public sector undertaking, a government-owned company in India. The case depicted the issues taken place in the company in the year 2015-2016. The primary data were collected by a working professional, who dealt with and was involved in the scenarios discussed in the case. Other modes such as in-depth interviews were also taken as per requirements. This case also highlights the importance of roles of unions and association in these organizations. Factors which are important to maintain industrial harmony were analyzed and their perspective with respect to production loss were addressed. Expected learning outcomes: Every employee must be dealt with in a dignified manner with rationale. Hierarchy is required to be in place but doesn’t need to be authoritative. Be communicative and transparent while taking action. There should be no compromise on indiscipline at workplace and decision to be taken accordingly. Manage conflict by involving all the concerned authorities from outset. The analysis of the case shows that if the rationale was followed while managing the people it will lead to industrial harmony. Role of trade unions and association will prove beneficial as they will become a part of creating a solution in the matter of discords, ensuring growth for the company and its employees. It is important to mention here that the case was developed on the basis of the first-hand experience of the author. Supplementary materials: Teaching notes are available for educators only. Please contact your library to gain login details or email to request teaching notes. Subject code: CSS 6: Human Resource Management. © 2017, Emerald Publishing Limited.
Citation: Emerald Emerging Markets Case Studies (2017), 7(2): 1-15
Issue Date: 2017
Publisher: Emerald Group Publishing Ltd.
Keywords: Discipline
Employee attitudes
Employee commitment/motivation
Employee participation/engagement
Human resource management
Organizational behavior
ISSN: 20450621
Author Scopus IDs: 57213026466
Author Affiliations: Mishra, S., Indian Institute of Technology Roorkee, Roorkee, India
Kant, S., Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India
Sharma, V., Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India
Agrawal, R., Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India
Corresponding Author: Mishra, S.; Indian Institute of Technology RoorkeeIndia; email:
Appears in Collections:Journal Publications [MS]

Files in This Item:
There are no files associated with this item.
Show full item record

Items in Repository are protected by copyright, with all rights reserved, unless otherwise indicated.