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Please use this identifier to cite or link to this item: http://repository.iitr.ac.in/handle/123456789/26152
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dc.contributor.authorChandra D.-
dc.contributor.authorKumar, Dinesh Senthil-
dc.date.accessioned2022-05-10T05:05:17Z-
dc.date.available2022-05-10T05:05:17Z-
dc.date.issued2019-
dc.identifier.citationInternational Journal of Productivity and Performance Management, 68(1): 194-230-
dc.identifier.issn17410401-
dc.identifier.urihttps://doi.org/10.1108/IJPPM-02-2018-0078-
dc.identifier.urihttp://repository.iitr.ac.in/handle/123456789/26152-
dc.description.abstractPurpose: The purpose of this paper is to identify the key performance indicators (KPIs) of vaccine supply chain of Universal Immunization Program (UIP) India, and measure their impact on vaccine supply chain performance improvement, so that results of this study can help the decision makers manage the activity and effectiveness of their resources in order to improve vaccine delivery performance and child immunization coverage. Design/methodology/approach: The 41 KPIs in terms of four dimension of the balanced scorecard (BSC), i.e. financial, customer, internal process and learning and growth have been identified and validated from the literature and expert’s opinions. Further, the impact of internal process and learning and growth performance indicators on the vaccine supply chain performance improvement have been evaluated using two-way assessment. The rankings obtained using two-way assessment are then compared to DEMATEL approach to validate the results. Findings: The results from the analysis reveal that “Enhancement in employee work satisfaction” (LG3=10.08 percent), “Enhancement in professional vaccine supply chain managers and leaders” (LG2 = 6.70 percent) “Improvement in planning and coordination in the supply chain” (LG9 = 6.57 percent) are the three critical performance indicators having maximum impact on vaccine supply chain performance improvement. The decision makers should give priority to these performance indicators to improve delivery performance and immunization coverage. Social implications: This study focuses on the improvement in vaccine delivery performance, therefore, analysis and findings can be useful to government immunization programs of India to other developing nations to improve child immunization coverage. Originality/value: To our knowledge, this paper is first to attempt to provide a direction to improve immunization coverage through vaccine supply chain performance indicators. © 2018, Emerald Publishing Limited.-
dc.language.isoen_US-
dc.publisherEmerald Group Holdings Ltd.-
dc.relation.ispartofInternational Journal of Productivity and Performance Management-
dc.subjectAnalytic hierarchy process-
dc.subjectBalanced scorecard-
dc.subjectImmunization-
dc.subjectTwo-way assessment-
dc.subjectVaccine supply chain-
dc.titleTwo-way assessment of key performance indicators to vaccine supply chain system in India-
dc.typeArticle-
dc.scopusid57197728001-
dc.scopusid57212687786-
dc.affiliationChandra, D., Department of Mechanical and Industrial Engineering, Indian Institute of Technology, Roorkee, India-
dc.affiliationKumar, D., Department of Mechanical and Industrial Engineering, Indian Institute of Technology, Roorkee, India-
dc.description.funding-
dc.description.correspondingauthorChandra, D.; Department of Mechanical and Industrial Engineering, India; email: dclucky32633@gmail.com-
Appears in Collections:Journal Publications [ME]

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