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Please use this identifier to cite or link to this item: http://repository.iitr.ac.in/handle/123456789/26152
Title: Two-way assessment of key performance indicators to vaccine supply chain system in India
Authors: Chandra D.
Kumar, Dinesh Senthil
Published in: International Journal of Productivity and Performance Management
Abstract: Purpose: The purpose of this paper is to identify the key performance indicators (KPIs) of vaccine supply chain of Universal Immunization Program (UIP) India, and measure their impact on vaccine supply chain performance improvement, so that results of this study can help the decision makers manage the activity and effectiveness of their resources in order to improve vaccine delivery performance and child immunization coverage. Design/methodology/approach: The 41 KPIs in terms of four dimension of the balanced scorecard (BSC), i.e. financial, customer, internal process and learning and growth have been identified and validated from the literature and expert’s opinions. Further, the impact of internal process and learning and growth performance indicators on the vaccine supply chain performance improvement have been evaluated using two-way assessment. The rankings obtained using two-way assessment are then compared to DEMATEL approach to validate the results. Findings: The results from the analysis reveal that “Enhancement in employee work satisfaction” (LG3=10.08 percent), “Enhancement in professional vaccine supply chain managers and leaders” (LG2 = 6.70 percent) “Improvement in planning and coordination in the supply chain” (LG9 = 6.57 percent) are the three critical performance indicators having maximum impact on vaccine supply chain performance improvement. The decision makers should give priority to these performance indicators to improve delivery performance and immunization coverage. Social implications: This study focuses on the improvement in vaccine delivery performance, therefore, analysis and findings can be useful to government immunization programs of India to other developing nations to improve child immunization coverage. Originality/value: To our knowledge, this paper is first to attempt to provide a direction to improve immunization coverage through vaccine supply chain performance indicators. © 2018, Emerald Publishing Limited.
Citation: International Journal of Productivity and Performance Management, 68(1): 194-230
URI: https://doi.org/10.1108/IJPPM-02-2018-0078
http://repository.iitr.ac.in/handle/123456789/26152
Issue Date: 2019
Publisher: Emerald Group Holdings Ltd.
Keywords: Analytic hierarchy process
Balanced scorecard
Immunization
Two-way assessment
Vaccine supply chain
ISSN: 17410401
Author Scopus IDs: 57197728001
57212687786
Author Affiliations: Chandra, D., Department of Mechanical and Industrial Engineering, Indian Institute of Technology, Roorkee, India
Kumar, D., Department of Mechanical and Industrial Engineering, Indian Institute of Technology, Roorkee, India
Funding Details: 
Corresponding Author: Chandra, D.; Department of Mechanical and Industrial Engineering, India; email: dclucky32633@gmail.com
Appears in Collections:Journal Publications [ME]

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