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Please use this identifier to cite or link to this item: http://repository.iitr.ac.in/handle/123456789/10745
Title: Framework for benchmarking logistics performance using fuzzy AHP
Authors: Qureshi M.N.
Kumar, Pradeep
Kumar D.
Published in: International Journal of Business Performance and Supply Chain Modelling
Abstract: The use of 3PL services providers is increasing globally to accomplish the strategic objectives. In the increasingly competitive environment, logistics strategic management requires systematic and structured approach to have cutting edge over the rival. Logistics management with benchmark performance is the key for the shippers to enhance their market shares. Thus, the use of benchmarking has become indispensable to accomplish superior performance to support the logistics strategic management. This paper uses the fuzzy analytic hierarchy process (FAHP) approach to support a generic logistics benchmarking process. Logistics critical success factors from the literature have been identified and prioritised. Using these critical success factors, performance levels of the LOGINET a 3PL services provider based in western part of India is benchmarked along with four other services providers. Based on the benchmark, their relative ranking has also been illustrated. © Copyright 2009 Inderscience Enterprises Ltd.
Citation: International Journal of Business Performance and Supply Chain Modelling (2009), 1(1): 82-98
URI: https://doi.org/10.1504/IJBPSCM.2009.026267
http://repository.iitr.ac.in/handle/123456789/10745
Issue Date: 2009
Publisher: Inderscience Enterprises Ltd.
Keywords: 3PL services providers
Benchmarking
FAHP
Fuzzy analytic hierarchy process
Shipper
Success factors
ISSN: 17589401
Author Scopus IDs: 22986225600
55952759400
57202478211
Author Affiliations: Qureshi, M.N., Mechanical Engineering Department, Faculty of Tech. and Engineering, M.S. University of Baroda, Vadodara, Gujarat, India
Kumar, P., Mechanical and Industrial Engineering Department, Indian Institute of Technology Roorkee, Roorkee, India
Kumar, D., Mechanical and Industrial Engineering Department, Indian Institute of Technology Roorkee, Roorkee, India
Corresponding Author: Qureshi, M.N.; Mechanical Engineering Department, Faculty of Tech. and Engineering, M.S. University of BarodaIndia; email: mnqureshi@rediffmail.com
Appears in Collections:Journal Publications [ME]

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