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Browsing by Author Mohapatra P.K.J.

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Showing results 1 to 3 of 3
Issue DateTitleAuthor(s)
2010Customer satisfaction in Indian commercial banks through total quality management approachLenka, Usha; Suar D.; Mohapatra P.K.J.
2009Service quality, customer satisfaction, and customer loyalty in Indian commercial banksLenka, Usha; Suar D.; Mohapatra P.K.J.
2010Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented servicesLenka, Usha; Suar D.; Mohapatra P.K.J.