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Browsing by Author Kumar I.

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Showing results 1 to 2 of 2
Issue DateTitleAuthor(s)
2010Evaluating a model for analyzing methods used for measuring customer experienceGarg R.; Rahman, Zillur; Kumar I.
2012Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approachGarg R.; Rahman, Zillur; Qureshi M.N.; Kumar I.